Shipping & Returns
PortableHandwashing.com is committed to customer satisfaction, so please review our return policy carefully. We want to make your online shopping experience as easy as possible so you will continue to choose us for your portable sink needs. To keep prices as low as possible, we ship most products directly to you from the manufacturer. Therefore, we have to adhere to our vendors return policies and procedures.
Please inspect your order immediately after receiving and carefully check for damages and order accuracy. Please report any discrepancies or damages as soon as possible. In some occasions, you may receive separate shipments if products were ordered from multiple manufacturers. If your product(s) are damaged in shipment- DO NOT ACCEPT IT; please refuse shipment from the carrier. We will arrange to have replacement material shipped out to you at no cost. If you have accepted a delivery that has concealed damage, you must call us within 24 hours of receipt of material. All damaged material must be held for inspection by the carrier. The customer is responsible for all freight claims resulting from damage in transit if they accept the material from the carrier without noting such on the freight bill.
To quickly process your return, please call us at 866.641.5394. Have your order # ready and details about why you are returning the product (damage, order error, etc.). One of our Customer Service Associates will provide you with a return authorization number. This return authorization number (RA#) must be written clearly on the return address label or the label supplied on the packing slip. Return authorization requests should be made within 30 days of the order date. We will not accept returns without a pre-approved return authorization number (RA#).
NOTE: All items must be returned in Manufacturers original box with all instructions, hardware accessories, etc. Item(s) MUST be in resalable condition and unused. Please DO NOT write the return authorization number or addresses on Manufacturers box. This makes the item non-resalable and credit will not be issued.
While most of our products are returnable (restocking fees up to 25% may apply), our custom products and special orders are non-returnable. For your protection we will confirm all custom orders with you within 24 hours of your order placement. After we confirm your selections, we will bill your credit card.
Returns are broken down into two categories. Damaged Goods/Company Error/Manufacturer's Defect and Customer Error/Order Cancellation. You must obtain a return authorization number (RA#) for any of the return categories.
Damaged Goods/Company Error/Manufacturer's DefectReturns will not be accepted after 30 Days. Orders returned within 30 days will be credited 100% of the invoiced amount, minus freight. If your order was shipped via UPS/Fed Ex, PortableHandwasing.com will contact them for pick-up. The carrier will arrive within 5 business days to pick up the order. The pickup tag will have all return address information. Do not attempt to give the return package to your regular UPS/Fed Ex driver. The driver will ask for the return package when the RMA has been issued. If your order was shipped by truck line, we will schedule a truck to pick-up the return item. Carrier will arrive within 5 to 7 business days to pick up the order. Customer is responsible for acceptable repackaging of all returns.
Customer Error/CancellationReturns will not be accepted after 30 Days. A restocking fee of 25% may be applied to all returns that are a result of customer error, order cancellation, or if a customer no longer wants a product. Original shipping costs will not be refunded. Custom configured or special order products are non-returnable. Customer will be responsible for all return shipping fees, packaging, and processing costs. Orders returned within 30 days will be credited the invoice amount LESS the original shipping costs and associated fees. Customer is responsible for acceptable repackaging of all returns. PortableHandwashing.com will not be responsible for return shipments lost or damaged that are returned by customers.
Shipping & Lead Times
Product availability listed on the site is the typical amount of days it takes to ship your product from the factory. Most of our products ship out within 5 business days, however please allow additional days for transit time. Shipping charges calculated at checkout reflect standard ground shipping charges. Orders requiring special handling and lift gate services will be charged an additional delivery fee prior to shipment.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of PortableHandwashing.com. The collective work includes works that are licensed to PortableHandwashing.com. Copyright 2012, PortableHandwashing.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with PortableHandwashing.com or purchasing PortableHandwashing.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with PortableHandwashing.com or to purchase PortableHandwashing.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by PortableHandwashing.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of PortableHandwashing.com used in the site are trademarks or registered trademarks of PortableHandwashing.com
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, PortableHandwashing.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. PortableHandwashing.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. PortableHandwashing.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
PortableHandwashing.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if PortableHandwashing.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a PortableHandwashing.com product is mistakenly listed at an incorrect price, PortableHandwashing.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. PortableHandwashing.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, PortableHandwashing.com shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by PortableHandwashing.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
PortableHandwashing.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to PortableHandwashing.com.
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of PortableHandwashing.com products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of PortableHandwashing.com products) must be commenced within one (1) year after the claim or cause of action arises. PortableHandwashing.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. PortableHandwashing.com may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a PortableHandwashing.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
PortableHandwashing.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, PortableHandwashing.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, PortableHandwashing.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to PortableHandwashing.com in its sole discretion.
You agree to indemnify, defend, and hold harmless PortableHandwashing.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, PortableHandwashing.com may link to sites operated by third parties. However, even if the third party is affiliated with PortableHandwashing.com, PortableHandwashing.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of PortableHandwashing.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, PortableHandwashing.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).